There is a large parking lot onsite.
There are also two electric vehicle charging stations.
Exploramer is part of La Route accessible Kéroul. The museum offers adapted facilities and is committed to providing services for people with limited mobility.
There is a breastfeeding room onsite.
Boxed lunches can be ordered for groups (at least 15 days in advance).
A group is considered to be 15 people or more.
To request a quote: info@exploramer.qc.ca.
Exploramer reserves the right to cancel outdoor activities (sea excursions, fish harvesting activity, etc.) without notice due to weather conditions or if there are not enough passengers on the ship (minimum of four people required).
In the event of a cancellation, you can either postpone your activity depending on availability or request a refund for the full price of the activity. You will still need to pay for all other activities.
If you purchased a Combo package, you still need to pay for the museum and aquarium admission at the “À la carte” rate (different from package rate). If you purchased a Trio package, your reservation will be changed to the corresponding Combo package and you will be refunded the difference.
The refund will be issued to a debit or credit card as soon as possible. If you prefer to postpone your activity, you can choose a credit (to your customer account) instead of a refund.
Exploramer reserves the right to change the schedule or cancel guided tours and touch pool activities without notice. Both activities are included with the purchase of museum and aquarium tickets and are not eligible for a refund or a discount since the self-guided museum and aquarium tour is the same price.
Subject to availability, you may be able to change the date or time of your reservation. Call Exploramer at 418-763-2500 as soon as possible.
If you booked through a travel agency, we cannot issue a refund. Your travel agency will refund you directly. We will send you written proof that your activity was cancelled.
The following conditions must be met to qualify for a refund or exchange:
Items will be refunded for an amount equal to the purchase price of the returned or exchanged merchandise, including applicable taxes. Refunds will be applied to the original payment method.
To exchange an item, bring it to the Exploramer gift shop with proof of purchase (receipt) within 24 hours of purchase. Exchanges will not be processed without the original receipt and must meet all eligibility conditions.
